For medical emergencies, call 000 or attend your nearest emergency department. If you have severe symptoms — chest pain, severe shortness of breath, confusion, fainting, or a persistent high fever in a child — do not come to the clinic. The nearest ED is Sutherland Hospital — get directions.
Unwell Clinic
- Priority appointments
- Infection control measures
- Respiratory swab testing available
- Telehealth available
- After-hours via Sydmed
About the Clinic
Our Unwell Clinic provides dedicated priority GP appointments for patients with cold and flu–like symptoms. These sessions help us assess you promptly while protecting other patients in the clinic through enhanced infection control procedures.
Your GP will examine you, discuss management options, and may arrange tests if clinically indicated.
Who This Clinic Is For
You may request an Unwell Clinic appointment if you are currently experiencing any cold or flu–like symptoms:
Seek emergency care if you have: chest pain, severe shortness of breath, confusion or disorientation, fainting, or a persistent high fever in a child. Call 000 or attend Sutherland Hospital ED.
Before Your Appointment
To protect other patients and staff, please follow these steps when attending the Unwell Clinic.
Call from Your Car
Call reception on 02 9545 1777 from your car when you arrive. Do not walk into the waiting room unannounced — our team will advise you on where to wait and when to come in.
Wear a Mask
Please wear a mask when entering the clinic. Masks are available at reception if you do not have one. Please follow all directions from our staff on arrival.
Parking Available
Free street parking is available near the clinic. You are welcome to wait in your car until our reception team advises you to come in.
Accessibility
Our practice has step-free access. If you need assistance on arrival or prefer to wait outside, please call reception and we will arrange support.
Your Appointment
Your Unwell Clinic appointment follows a structured process designed to assess you efficiently and safely.
Triage & Check-in
We confirm your details and arrange seating to minimise contact with other patients.
GP Assessment
History, examination and discussion of management options with your GP.
Testing if Indicated
Your GP may perform a respiratory quadriplex swab if clinically appropriate. $6.50 supply fee
Care Plan
Symptom relief, isolation guidance, prescriptions, certificates, and follow-up advice.
Booking
Unwell Clinic appointments must be booked by phone. Call our reception team and request an Unwell Clinic appointment — do not book online as a standard appointment if you have symptoms.
Call 02 9545 1777 and ask for an Unwell Clinic appointment. Our team will advise on availability and give you arrival instructions.
If you are too unwell to call, ask someone to call on your behalf. If you are having a medical emergency, call 000.
Telehealth Available
Phone consultations may be available if you are too unwell to attend in person. To be eligible for a Medicare rebate, you must have attended an in-person consultation at our clinic within the last 12 months (some exemptions apply).
Ask our reception team if Telehealth is the right option for your situation.
Fees & After Hours
Fees & Rebates
Phone consultations may be available if you are too unwell to attend in person. To be eligible for a Medicare rebate, you must have attended an in-person consultation at our clinic within the last 12 months (some exemptions apply).
Ask our reception team if Telehealth is the right option for your situation.
After-Hours Care
Phone consultations may be available if you are too unwell to attend in person. To be eligible for a Medicare rebate, you must have attended an in-person consultation at our clinic within the last 12 months (some exemptions apply).
Ask our reception team if Telehealth is the right option for your situation.
Infection Prevention
We take infection control seriously at the Unwell Clinic. The following measures are in place at every appointment.
- Dedicated appointment slots separate from routine consultations
- Separate waiting arrangements to minimise contact with other patients
- Masks required for all patients attending the Unwell Clinic
- Enhanced cleaning of high-touch areas between patients
- Staff follow current infection prevention guidance throughout your visit
- On-site respiratory quadriplex swab testing available where clinically indicated
Common Questions
Frequently Asked Questions
You must book by phone — please call 02 9545 1777 and request an Unwell Clinic appointment. Do not book online as a standard appointment if you have cold or flu symptoms. Walk-ins with symptoms are not accepted due to infection control requirements.
Phone consultations may be available. To be eligible for a Medicare rebate on a telehealth consultation, you must have attended an in-person consultation at our clinic within the last 12 months, though some exemptions apply. Call reception to discuss whether telehealth is appropriate for your situation.
The respiratory quadriplex swab tests for multiple common respiratory viruses including COVID-19, influenza A and B, and RSV in a single swab. Your GP will assess whether testing is clinically appropriate for your situation. A $6.50 supply fee applies for the swab material.
Standard consultation fees apply. Pensioner and Health Care Card holders may be eligible for discounted fees at the treating doctor’s discretion. Children aged 12 and under are bulk billed on weekdays. Medicare rebates are processed on the day for eligible patients. See our Fees page for full details.
If you are unable to drive, ask someone to call the clinic on your behalf to arrange a telehealth or home-visit option. If you are having a medical emergency or your symptoms are severe, call 000 immediately. After-hours home visits are available through Sydmed — visit sydmed.com.au.
Yes. If your GP determines a medical certificate is appropriate, one can be provided at your Unwell Clinic appointment. Certificates are provided at the GP’s clinical discretion based on your assessment.
Book an Appointment
Unwell Clinic appointments are booked by phone only. Call our reception team and request an Unwell Clinic appointment.
Sat 8:30 am – 12:30 pm
Call 000 or attend Sutherland Hospital Emergency Department. Do not come to the clinic for emergencies.
Feeling Unwell? We Can Help.
Call us to book an Unwell Clinic appointment. Our team will advise on availability and give you arrival instructions.