Please wear a mask if you have respiratory symptoms. If no available appointments are visible and you believe your condition requires prompt attention, please call our practice on 02 9545 1777 so we can assist you directly. In an emergency, call 000.
When you book online, your information will be collected and processed securely by AutoMed Systems in accordance with their Privacy Policy. Shire Family Medical also manages your information in line with our Health Information Policy and Privacy Policy.
This type of appointment cannot be booked online, as it often requires a longer or specially allocated time. Please call our reception team on 02 9545 1777 so we can ensure the right appointment length is booked for you.
We can still offer you an appointment — but special arrangements must be made. Please read the information provided below.
Special Arrangements for Patients with Cold or Flu-like Symptoms
If you (or a patient in your care) are experiencing any cold or flu-like symptoms, please do not book online. Instead, call us on 02 9545 1777 so we can schedule an appropriate appointment.
Symptoms include:
- Cough
- Runny nose
- Sore throat
- Fever
- Headache
- Shortness of breath
We run dedicated appointments for patients with cold and flu symptoms to maintain the highest standards of infection control and protect others in the clinic.
Before your appointment:
- Take a Rapid Antigen Test (RAT) on the day of your visit and email us your result.
- Call reception from your car on arrival to let us know you are here
- Wear a mask when entering (available at reception if needed).
Telehealth Appointments
Phone consultations may be available if you’re unwell. To be eligible for a Medicare rebate, you must have attended an in-person consultation at our clinic within the last 12 months (some exemptions apply). Ask our reception team if Telehealth is right for your situation.
Thank you for helping us keep our patients, doctors, and staff safe.
We can still offer you an appointment — but special arrangements must be made. Please read the information provided below.
Special Arrangements for Patients with a Recent COVID-19 Contact
If you (or a patient in your care) have had direct contact with a confirmed case of COVID-19, please do not book online. Instead, call us on 02 9545 1777 so we can schedule an appropriate appointment.
We run dedicated appointments for patients with a recent COVID-19 contact to maintain the highest standards of infection control and protect others in the clinic.
Before your appointment:
- Take a Rapid Antigen Test (RAT) on the day of your visit and email us your result.
- Call reception from your car on arrival to let us know you are here
- Wear a mask when entering (available at reception if needed).
Telehealth Appointments
Phone consultations may be available if you’re unwell and have been in close contact with a confirmed case of COVID-19.
To be eligible for a Medicare rebate, you must have attended an in-person consultation at our clinic within the last 12 months (some exemptions apply). Ask our reception team if Telehealth is right for your situation.
Thank you for helping us keep our patients, doctors, and staff safe.
Dietitian bookings are managed through The Lifestyle Dietitian. In-person and online nutrition appointments are available. Book an appointment with an accredited practising dietitian from the comfort of your home.
When you book online, your information will be collected and managed securely by The Lifestyle Dietitian. Dietitians are allied health professionals who provide nutrition and dietary advice. They are not medical doctors. For medical advice, please consult your GP.
Cancellation Policy
We understand that plans can change. If you’re unable to attend your appointment, we kindly ask that you provide at least 6 hours’ notice. This allows us to offer the appointment to another patient who may need timely medical care.
If you miss two appointments without adequate notice, a $50 “Did Not Attend” fee will apply before you can rebook. This fee is not Medicare-rebatable and must be settled before further appointments can be confirmed. Repeated no-shows without notice may result in booking restrictions being placed on your patient record.
This policy helps ensure fair and timely access to care for everyone in our community.
We appreciate your understanding and cooperation.
Zero Tolerance Policy
We are committed to providing a safe, respectful, and inclusive environment for all patients, visitors, and staff.
Aggressive, abusive, or threatening behaviour — including shouting, intimidation, or disrespect — will not be tolerated. Anyone who displays such behaviour will be asked to leave the premises and may be restricted from future attendance at the practice.
We thank you for treating our team and fellow patients with kindness and respect, so we can continue to provide safe care for everyone.